Avon Tree & Garden Services

Last updated: 123/08/2019

Who we are

Our website address is: http://www.avontreeandgardenservices.co.uk Our trading name is Avon Tree and Garden Services. We are based at 4 St. Pauls Homes, Fisherton Street, Salisbury, Wiltshire SP2 4QW. You can contract us at info@avontreeandgardenservices.co.uk or telephone 01722346431

What personal data we collect and why we collect it

We receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us, registering or accessing an account on our website or querying an order.

We receive, process and store certain information when you visit our website. As with most sites, we use cookies and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the internet protocol (IP) address of your computer, your computer, browser, operating system and internet connection details along with purchase history

We receive confirmation that you consent to receive our marketing communications at the checkout process or other avenues on our website. This allows us to send the occasional marketing communication to you (usually via email) although you have the right to revoke this at any time by contacting us or unsubscribing at the bottom of any marketing email you receive.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you use our contact form we collect your name, and email address. We keep this information for 28 days for customer services purposes but do not use the information submitted through them for marketing purposes.


Cookies are small digital signature files that are stored by your browser to track your viewing behaviour. Scrap My Caravan’s website uses cookies to track user information to help us provide a better online experience for all of our customers and to provide offers where we can. You may be able to block cookies via your browser but this may prevent certain portions of our website from working correctly. You can also adjust your settings to prevent your browser from accepting cookies (“Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Firefox and Safari etc).

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use google analytics (ga.js,analytics.js and dc.js).

You can opt-out of making your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) that is running on websites from sharing information with Google Analytics about visit activity.

Google Analytics privacy policy can be found here https://policies.google.com/privacy

Who we share your data with

In order to complete your order we may need to disclose some of your information to our employees. Your personal information including name, address and contact details will be seen by our team of operatives for the purpose of undertaking any booked contract.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

How long we retain your data

We keep contact form entries for six months, analytics records for a year, and customer purchase records for five years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

The Data Protection Act (1998) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where we send your data


Our website is hosted by 1&1 Ltd (https://www.1and1.co.uk) and is SSL Encrypted, data is stored on a secure server behind a firewall.

How we protect your data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

What data breach procedures we have in place

Please see our data breach policy here

Age of consent

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer as detailed:

Email: info@avontreeandgardenservices.co.uk
Phone: 01722346431

Mail: Scrap My Caravan, 4 St. Pauls Homes, Fisherton Street, Salisbury, Wiltshire SP2 4QW, UK